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Provides industry-leading complete warranty
Product warranty coverage

TAKEWAY's products are entitled to a one-year warranty with invoices or proof of purchase (online shipping records and related consumption receipts). The limited warranty does not cover accidents or losses due to accident, abuse, or direct or indirect damage or loss caused by the product. Derivative damage. However, the warranty does not cover minor surface damage caused by normal wear and tear. The relevant regulations and principles are detailed as follows: According to the limited warranty terms, in addition to the one-year limited warranty service, TAKEWAY products can also be registered and verified on the official website to extend the product warranty period. The above terms only apply to direct purchasers or users of TAKEWAY products and do not cover secondary transfer sales. If a problem occurs with the product during normal use, please stop using it immediately and contact official customer service.
Customer service hotline: 04-24065031 Customer Service Helper
Customer service helper email: info@takeway.tw
Facebook official fan group: www.facebook.com/Takeway.tw
LINE ID: @takeway.tw
Contact the TAKEWAY Customer Service Center and follow the instructions to return the problematic product for inspection. If the products subject to warranty are under normal sales conditions, they will be processed as items of the same model and color, and replacement with products of other specifications or different models will not be provided or required.

Warm reminder:

    • The product warranty period is calculated from the date of purchase. If relevant certificates or registration records cannot be provided in the future to prove the purchase time of the product and warranty procedures are required, only warranty services will be provided (cost of production will be charged).
    • The warranty time mentioned in the extended warranty service is calculated from the day you purchase the TAKEWAY product at www.takeway.tw or a TAKEWAY authorized dealer; it is recommended to register on the official website immediately after purchase and submit the purchase receipt of the product to Save it as an image file to protect your product warranty rights.


In addition, TAKEWAY reserves the right to change designs, materials and specifications without any obligation to notify any individual or organization; TAKEWAY will perform its responsibilities and obligations in accordance with the warranty statement on this page and ensure that it will not infringe on your personal rights.

What situations are not covered by the warranty?

Please note that our warranty does not cover damage caused by accidents during use, improper use, wrong usage, improper maintenance, or natural marks left by normal use of the product (normal wear and tear on the appearance), as well as damage caused by the product's use. Modifications, non-TAKEWAY factory standard specifications, etc. are not covered by the warranty.

How to apply for warranty service?

Please go to the official Facebook fan group, official LINE, email or call the customer service hotline. The customer service team will assist with all product inquiries. Please provide product registration information and photos or videos of product problems to describe the problems encountered. The TAKEWAY customer service team will evaluate product issues and respond within 3 working days.


Facebook official fan group: www.facebook.com/Takeway.tw
LINE ID: @takeway.tw
Email: info@takeway.tw
Customer service hotline: 04-24065031 Customer Service Helper

How long does it take to process a warranty application?

After we receive the returned warranty product, we estimate that it will be processed and sent back within 5-10 working days. Please note that because the freight transportation process is beyond TAKEWAY's control, delivery time may be delayed. TAKEWAY will keep in touch with you and update the status at any time.

What will happen if my product has been discontinued?

If the product you apply for warranty has stopped being produced or sold, TAKEWAY will arrange a replacement with similar functions or other styles of the same model.

Why do I have to register my product?

We offer a standard one-year warranty on all our products, which can be extended by registering the product on our website. Once your product is registered, you will have its warranty extended and the information stored in our system. Doing this will help if you have any questions in the future. To register your product, please visit our website and enter your warranty number and basic information.

How do I register my TAKEWAY product?

To register your product, please visit our website and enter the warranty number (located on the back of the TAKEWAY product package) and related purchase information. After you enter, you can find your product name in the drop-down list and click to complete. * Be sure to select the product from the drop-down list. If no product is selected, registration will not be completed.

If you are unable to clearly see and identify the product box or warranty number, please contact our customer service team and include a photo of your proof of purchase and product photo, and we will be happy to assist you in storing this information in our system.