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What is the load capacity of the TAKEWAY T1? Can it support a Large Camera?

The TAKEWAY T1 clamp can support up to 40kg (including the gimbal), making it suitable for most common single-lens digital cameras. For larger or heavier gimbals, please refer to the gimbal's specifications to ensure compatibility.

TAKEWAY Warranty Terms

The warranty is valid for one year from the purchase date and covers only defects in materials or workmanship. This warranty is applicable exclusively in Taiwan. To request warranty service, please contact our customer support team with the product model, size, and colors, as well as proof of purchase that includes the purchase date and store details.

Exclusions:

  • 1. Damages caused by user misuse or normal wear and tear.
  • 2. Damage resulting from force majeure events (e.g., floods, fires, earthquakes).
  • 3. Intentional or accidental damage (e.g., scratches, impacts, negligence).
  • 4. Unauthorized modifications, repairs, or use outside the product’s intended purpose.
  • 5. Damages caused by unapproved third-party repairs or spare parts.
  • 6. Damage to accessories (e.g., mobile phone holders, pockets, bases) or consumables.
  • 7. Products purchased from unauthorized dealers or suppliers.
  • 8. Indirect or direct damages not covered by the company’s product specifications. For complete warranty details, please visit our official website or contact our customer service team.

EHOMA IND., CORP.
Address: No. 17, Guozhong 2nd Road, Dali District, Taichung City 41263 (Non-Retail Location)
Customer Service Phone:+886-4-24065031
Customer Service Email: info@takeway.tw

Is it normal for the shock-absorbing phone holder to shake?

Yes, slight shaking is normal. The magnetic levitation system transforms high-frequency vibrations into gentle movements, reducing impact on the phone's camera while keeping the screen clear.
For any concerns, please feel free to contact our customer service team for assistance.

How to Extend Your Product Warranty?

Visit our website and enter your warranty number (located on the back of the TAKEWAY product package) along with your purchase details. Select your product name from the drop-down list and click to complete the registration process.

Where to Buy?

TAKEWAY products are available online on our official website, and on Amazon.com. For physical store locations, please refer to the “Service Location” section on our website.

Where to Install Wireless Charging?

Currently, we only have partnered shops in Taiwan offering this service. Please visit the “Service Point” section on our website to find a store that provides wireless charging installation, or contact our online customer service for assistance.

Is Maintenance Needed for the Phone Holder?

No special maintenance is required. After daily use, simply wipe off any dirt or moisture. If you notice any issues, stop use and contact customer service for assistance.