We guarantee that our products are free from manufacturing defects. If you receive a defective item, we will gladly assist you in processing a return.
[Return Conditions]
Unused, and unworn merchandise may be returned within 7 days of receipt, as verified by the carrier's tracking information. TAKEWAY will not accept returns after 7 days.
Returns will not be accepted if
- More than 7 days have passed since receipt.
- Packaging is damaged, or accessories and instructions are missing.
- The item has been opened, used, or damaged, including stains, malfunctions, or scratches.
[Return Process]
Please contact customer service within 7 days, providing your name, order number, and reason for the return or exchange. We will assist with the return, exchange, or reshipment as needed. Our team is here to help.
[Refund Process]
Once we receive and confirm your return, a refund will be processed and sent to your bank account within approximately 10 business days (excluding national holidays).
[Reminder]
If returns or missed pickups become frequent, we reserve the right to discontinue service. Shopping in physical stores may offer a smoother experience for both parties. Thank you for your understanding.
